Energyshub Terms & Conditions
Prior to placing a purchase order, we strongly recommend that you read the following information:
Warning Notice: Many of the products that we sell are intended to be connected to solar panels, high voltage batteries and the Electrical Grid. These units are NOT intended for installation by unqualified personnel and do carry a risk of electrocution or death if not installed correctly.
Please refer to the manufacturer’s instruction manual in all cases prior to starting installation.
Delivery Terms
Into Terms
The product quotations from Energyshub are based on FOB Shenzhen trade terms, which include the freight and miscellaneous fees from our warehouse to the port. If you require more comprehensive service options, please click on Contact Us to get in touch with us. Thank you for your attention and cooperation!”
Shipping
Pallet Delivery
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Standard Pallet Delivery – Delivery will be made within 7 working days of placing your order which is under FOB Shenzhen Into Terms.
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International Delivery – Delivery varies depending on location; clarification of estimated transit time will be confirmed on order dispatch. Please be aware that customs clearance timescales are outside our influence. Air and sea freight options are available. Tracking information will be emailed to you within the invoice sent the day following shipment.
Collect In Factory (Will Call)
- Free collection is available from our Shenzhen factory, please contact with our mate to get more information
- Free collection is available from our warehouse in Dubai, please contact with our mate to get more information
Cancellation Policy
If you have changed your mind and wish to cancel your order, call our operations team or leave your email . This must have been done prior to your order having been processed (including payment being taken). If your order is already on its way you will be charged a 15% restocking fee plus any other costs accrued. If your item is custom built to your requirements or special order, there will be a cancellation fee subject to the manufacturers approval that goods can be cancelled.
Returns Policy
Goods can be returned to The Energyshub within 30 days of purchase. Goods must be approved for return prior to being sent back, this should be done by contacting our operations team at Operations, once a Return Materials Authorization (RMA) # has been provided please return your item in full resale condition. If goods are returned a 15% restocking fee will be applied to your order, shipping charges are nonrefundable and you are liable for any return transport costs to our warehouse. Goods should be shipped with a carrier capable of providing proof of delivery and insurance, as we cannot be held responsible for any items lost or damaged in transit during their return. Goods must be unused, undamaged, never connected to an electrical source, in original packaging, and in full resale condition to be accepted . If goods are found to be different from aforementioned, we reserve the right to reject your return. Custom Built items, special order items, batteries and items drop shipped directly from the manufacturer are nonrefundable under any circumstances.
Warranty
The Energyshub acts as a distributor for many of the world’s top manufacturers and as such we do not hold the warranty for these parts, if you have a defective unit, you will be covered by the original manufacturers warranty (if applicable). If you do suffer issues with your new product, please contact with us and we will direct you to the most appropriate place to have any warranty repairs carried out. Out of box failures are also covered by your warranty conditions and you should contact the manufacturers service line if repairs or replacements are required.